A good magazine is an experience unto itself. Many of us can’t wait for the latest issue of Vanity Fair or People to arrive in the mail. And we ritualize the reading of it—in the bathtub, curled up in a chair with a cup of tea or at a coffee shop. My favorite indulgence is sitting down with The New Yorker and a pint of Ben & Jerry’s.
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I recently spent a weekend with two old friends in New York City. The best part of visiting (save for getting my Black & White cookie and people watching fixes), is exploring parts of the city I didn’t much visit during the near decade I lived there myself.
My home base this trip was just north of Greenwich Village and east of Chelsea. Unbeknownst to me until one short week ago, this quiet little neighborhood, around 5th and 6th Avenues at West 12th and 13th Streets, is the home of the fabulous Parsons School of Design, part of The New School.
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In my last post, I described the amazing experience my mom and I had—as visitors—at the Cleveland Clinic. That was half of the story. The other half is how my dad—the patient—experienced his stay.
I should say first, that he had a successful clinical outcome (whew), so, by most people’s definition, his patient experience at the Cleveland Clinic was very good. But there was more…
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After seeing “Inside Job,” the Academy Award winning documentary, I was steeled to dislike anyone I met at Goldman Sachs, or any other big Wall Street firm for that matter. And then I spent two days at the Goldman Sachs headquarters in New York City as part of the Great Place To Work® Institute’s Executive Strategy Network, and my steel started to melt. Why? Because I experienced the people of Goldman Sachs, I learned about the positive things they do to grow businesses; particularly women-owned businesses such as the 10,000 women program and I saw the dedication they have to creating a great culture in their workplace that supports their people.
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The importance of amenities in hospitals has been in the news recently. An article in the New York Times entitled “How Does Your Hospital Room Make You Feel?” and an editorial in the New England Journal of Medicine assert that amenities are a critical part of the patient experience and possibly even a valuable component of patient-centered care. Both articles talk about the importance of the non-clinical experience and how it affects which hospital patients choose to receive care.
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