No Visitors Allowed: How Health Systems Can Better Engage Patients’ Families During a Pandemic

Jennifer Schlimgen, Kahler Slater
Amy Frye, AB Design Research LLC

The ravages of COVID-19 and the no visitor policies that accompany it have forged a tectonic shift in the patient and family experience. This hit home for Jennifer Schlimgen with a recent family member health event and hospitalization, leading her to think “we HAVE to do better!” Why should hospitals and health systems care about family involvement during COVID-19?

Interested in continuing the conversation around the patient and family experience? Contact Jess Elkins.