Globally, consumers are shifting their behaviors when it comes to seeking health care services. People are accessing health information in new ways while many struggle with regaining a sense of safety and trust in their nearest health provider. After the pandemic has passed, the delivery of care may look very different with a portion of consumers and employers taking a more active role in managing their own health and others who may continue to delay care.

COVID-19 Has Changed Consumer Behavior. And Created New Consumer Segments.

The healthcare consumer was already evolving before the pandemic. Over the coming year, we’ll see existing consumer segments morph and new segments emerge. It is critical for health systems to understand what behaviors are temporary reactions to changing circumstances and which are permanent shifts in the wake of COVID-19.

Solutions to Address All Aspects of the Patient + Provider Consumer Experience

Operational
Digital
Cultural
Facility

Integrated Experiential Solutions

Create Omnichannel Processes + Experiences
Develop an Implementation Roadmap
Avoid Missteps

Contact

Next-Gen Experiential Design Services

Experience Matters

Solutions to Address All Aspects of the Patient + Provider Consumer Experience

Integrated Experiential Solutions

Interested In More Information?