SSM Health – Monroe Clinic set a goal to have 80% of all encounters completed when the patient leaves the exam room, including care, provision of assessed care plan and treatment, coordination of all orders – consults, prescriptions, lab tests, education and follow-ups scheduled. The team set a goal of a reduction in exam room visit time by 50% for new and subsequent visits in a majority of the clinic departments as a result of operational efficiencies developed for Pre-Visit Management, Patient Welcome, Patient Visit/ Procedure and Post-Visit Management protocols.
Early visioning sessions facilitated by Kahler Slater provided an opportunity to create future state work flows and operational narratives, as well as the groundwork and confirmation to adopt a collaborative Integrated Care Team (ICT) Module as the basis for the 87,500 square foot Ambulatory Center care delivery transformation.
The multi-phase project includes a 4-story addition and renovations to their existing 205,300 square foot medical office building, site modifications with reorientation of entry drive, building access and demolition of 105,000 square feet of select existing campus buildings. Kahler Slater developed programs for services including Orthopedics, Oncology, Family and Adult Medicine, Neurology, General Surgery, Ophthalmology, Women’s Health, and Imaging.
This is the second project for which Kahler Slater provided innovative design solutions for this client. This project is currently under construction and Kahler Slater and this client presented the projected powerful results at the Lean Conference Institute (LCI) Congress in October 2018.
of existing waste eliminated through building design
of existing waste eliminated through workflow design
Feedback from providers, staff, and patients has been very positive.
Provider no longer working into the evening hours catching up on the work of the day.