Prioritizing patient experience while driving efficient care delivery

Creekside Medical Center

Rockford, Illinois

SwedishAmerican, a division of UW Health, was struggling with recruiting and retaining the best staff.  Seeking a fresh set of eyes and proven innovation, SwedishAmerican engaged Kahler Slater to guide them toward a better tomorrow through a new facility that would provide comprehensive patient care. 

Partnered with PG Architecture, Kahler Slater’s design process focused on addressing current challenges and exploring how future success would be defined. The result is a 4-story facility that provides transformative patient and provider experiences coupled with efficiency that is uncommon in academic medical centers. Design strategies included supporting an integrated care team model, off-stage collaboration space, dual access exam rooms, and patient self-rooming. Time and motion studies explored the way patients and staff arrive and flow, caregiver interaction with patients, and even the arrival and distribution of supplies. The building includes 100 clinical rooms, X-ray and lab services, and more than 30 providers in internal medicine, family practice, pediatrics and OB/GYN.

Powerful Results

Gold Award
American Society of Interior Designers WI, 2019
Clinic modules have been designed to reduce provider footsteps by as much as 75%