A Lean approach supports more collaborative primary care

Holy Family Memorial
HFM Lakefront Campus

Manitowoc, Wisconsin

Holy Family Memorial partnered with Kahler Slater to program and design a new freestanding primary care clinic, planned to serve a large rural population in central Wisconsin. Envisioned as a community wellness hub this project was inspired by the spirit of hospitality of the nearby Kohler American Club resort. Primary care services include medical imaging, a retail pharmacy and rehabilitation therapy. The rehab gym is featured prominently at the entry to the clinic, emphasized in the design as a beacon to the community.

The new clinic consolidates staff and operations from two existing clinics to improve operational efficiency. A Lean 3P event kick started the project followed by rapid prototyping and full size room mockups. Through this exploration, the design teams identified operational improvements and efficiencies to support a more collaborative relationship between provider and patient. Telehealth readiness for e-visits in any patient space and an expanding specialist network have been incorporated into the new design.

The imminent adoption of a more accessible electronic medical record provides opportunity for improvements in collaboration, care coordination, patient scheduling and room utilization. Dual access exam rooms and supporting technology provide patient self-rooming opportunities and efficiencies for a new integrated care team model. Behind the scenes contiguous exam pods are connected so that staff can flex to support varying levels of clinic activity.

“The HFM Lakefront Campus will be a premiere destination for healthcare services.”

Mark P. Herzog, President & CEO, Holy Family Memorial